Privacy Policy

Raina Jet, operating through the rainajet.com platform, provides AI-powered software tools designed to assist individuals and businesses with automation, communication, productivity, and intelligent response generation. Our services include, without limitation, Evara AI, a web and application-based AI assistant, and WhatsApp AI, an automation service that enables businesses to use artificial intelligence in connection with the WhatsApp Business API.

This Privacy Policy applies to all users of Raina Jet websites, applications, dashboards, APIs, integrations, and related services, whether accessed through a browser, mobile application, progressive web application, business dashboard, or third-party communication channel. Where this document refers to the “Service” or “Services,” it includes both Evara AI and WhatsApp AI unless a section expressly states otherwise.

By accessing, registering for, connecting to, configuring, or otherwise using any part of the Services, you acknowledge that you have read and understood this Privacy Policy. If you use the Services on behalf of a company, organization, or other legal entity, you represent that you are authorized to bind that entity and that such entity accepts the practices described herein.

The WhatsApp AI service is separate from the primary Raina Jet landing page and from Evara AI. However, because both services are operated under the Raina Jet platform, this Privacy Policy covers both services in a single document and includes service-specific provisions for each where necessary.

For purposes of this Privacy Policy, the following terms have the meanings set forth below:

Service or Services

The websites, web applications, mobile or progressive web applications, dashboards, APIs, automations, integrations, AI assistant features, WhatsApp automation features, support channels, and related software operated by or on behalf of Raina Jet.

Raina Jet

The AI SaaS platform that provides Evara AI, WhatsApp AI, and related automation, communication, and artificial intelligence services through rainajet.com.

Evara AI

The Raina Jet web/app AI assistant service used for prompts, conversations, productivity support, general AI interaction, and related assistant functionality.

WhatsApp AI

The Raina Jet business automation service that connects to the WhatsApp Business API or related Meta services to process messages, automate replies, manage business communication, and assist with customer interactions.

User

Any individual who accesses or uses the Services, including account holders, website visitors, business administrators, team members, end customers who interact with a connected WhatsApp business number, and authorized representatives of business customers.

Personal Data

Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an identified or identifiable natural person.

Processing

Any operation performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, transmission, disclosure, alignment, restriction, erasure, or destruction.

AI Interaction Data

Prompts, messages, instructions, uploaded context, conversation history, AI-generated responses, feedback, ratings, corrections, and related metadata generated when using AI features.

Third-party Services

External providers, platforms, APIs, infrastructure vendors, analytics tools, authentication providers, hosting providers, payment processors, AI model providers, Meta services, or other services not directly operated by Raina Jet.

WhatsApp Integration

The connection between WhatsApp AI and the WhatsApp Business API, Meta developer tools, business phone numbers, webhook events, message templates, credentials, and related Meta infrastructure.

We collect information in several categories depending on how you interact with the Services, which features you use, whether you are an individual user or business customer, and whether you configure integrations such as the WhatsApp Business API. We collect only information that is reasonably necessary to provide, secure, administer, improve, and support the Services, subject to applicable legal requirements.

We process information for legitimate business, contractual, security, compliance, and user-requested purposes, including the following:

• Providing AI responses: To receive prompts or messages, generate AI outputs, deliver responses, support ongoing conversations, and operate the functionality requested by users.
• Operating Evara AI: To maintain conversation continuity, apply user settings, provide assistant responses, enable chat history where available, and support account-based AI interaction.
• Operating WhatsApp AI: To receive WhatsApp messages through the WhatsApp Business API, apply business rules and knowledge base content, generate or route replies, send responses through Meta systems, and maintain dashboard visibility.
• Improving models and services: To evaluate quality, diagnose failures, improve prompts, refine product behavior, enhance accuracy, reduce hallucinations, improve safety systems, and develop new features, subject to the model training limitations described in this Policy.
• Analytics and performance: To understand usage patterns, measure reliability, detect errors, monitor latency, optimize infrastructure, and improve user experience.
• Customer support: To respond to inquiries, investigate account issues, resolve integration failures, troubleshoot WhatsApp configuration, and provide technical assistance.
• Security and fraud prevention: To authenticate users, prevent unauthorized access, detect abuse, monitor suspicious behavior, protect integrations, prevent spam, enforce rate limits, and maintain platform integrity.
• Business verification and compliance: To support Meta platform requirements, WhatsApp Business API compliance, legal obligations, audit readiness, and enforcement of applicable policies.
• Communications: To send administrative messages, service updates, policy notices, security alerts, billing or plan-related notices if applicable, and support responses.
• Legal obligations: To comply with applicable law, respond to lawful requests, preserve legal rights, enforce agreements, and protect users, customers, Raina Jet, or the public.

Evara AI is the web/app AI assistant service within the Raina Jet platform. It is separate from WhatsApp AI and is intended for user-directed AI conversations, productivity support, information assistance, and related interactive assistant experiences. The privacy practices in this section apply specifically to Evara AI.

WhatsApp AI is a separate business automation service that may connect to the WhatsApp Business API and Meta infrastructure to help businesses automate customer communication. The privacy practices in this section apply specifically to WhatsApp AI and to data processed through the WhatsApp Integration.

We do not sell Personal Data in the ordinary meaning of that term. We may share or disclose information only as described in this Privacy Policy, with user direction, for operation of the Services, or as required or permitted by law.

• Infrastructure and hosting providers: We may use cloud hosting, database, storage, logging, and delivery providers to operate the Services securely and reliably.
• Authentication and security providers: We may use identity, authentication, fraud prevention, monitoring, and access control providers to protect accounts and systems.
• AI model and API providers: We may transmit prompts, messages, context, or other necessary inputs to AI inference providers solely to generate responses, classify messages, summarize content, or provide requested AI functionality.
• Meta and WhatsApp services: For WhatsApp AI, message content and related metadata may be shared with Meta or processed through Meta APIs as necessary to send, receive, and manage WhatsApp messages.
• Analytics and performance providers: We may use analytics and diagnostic tools to understand product usage, improve reliability, detect crashes, and optimize performance.
• Professional advisors: We may disclose information to legal counsel, auditors, accountants, insurers, or other advisors where reasonably necessary for business, compliance, or legal purposes.
• Legal requirements: We may disclose information to courts, regulators, law enforcement, government authorities, or third parties where required by law or where we believe disclosure is necessary to protect rights, safety, security, or legal interests.
• Business transfers: If Raina Jet is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to appropriate confidentiality and notice measures where required.

We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect security, and support legitimate operational needs. Retention periods vary depending on the type of data, service used, account status, legal requirements, and user settings.

• Account information: Retained while your account remains active and for a reasonable period thereafter for security, audit, compliance, and dispute resolution purposes.
• Evara AI conversations: Retained according to product settings, user controls, operational needs, and applicable law. Users may request deletion or export where available and legally required.
• WhatsApp AI chat logs: Retained to provide dashboard history, support business review, troubleshoot automation, and satisfy legal or compliance requirements. Business customers may request deletion subject to applicable constraints.
• Credentials and integration data: Retained only while necessary to maintain the integration or as required for audit, security, or legal reasons. If an integration is disconnected, credentials may be deleted or rendered unusable according to our technical processes.
• Backups and logs: Deleted data may persist in encrypted backups, disaster recovery systems, and security logs for a limited period until those systems cycle out according to retention schedules.
• De-identified data: Aggregated, anonymized, or de-identified information may be retained for longer periods where it cannot reasonably identify an individual.

Raina Jet uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include encryption in transit, secure storage practices, access controls, authentication protections, least-privilege permissions, audit logging, monitoring, credential isolation, and environment separation where appropriate.

Sensitive credentials, such as WhatsApp integration tokens where stored by the Service, are intended to be protected using encryption or equivalent safeguards and are not designed to be displayed back to users after submission. Access to production systems and user data is limited to authorized personnel and service providers who require access for legitimate operational purposes.

No system, network, software, encryption method, or electronic storage mechanism can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials, using strong passwords, protecting administrative access, reviewing connected integrations, and promptly notifying us of suspected unauthorized access or security incidents.

Depending on your jurisdiction, role, and relationship with Raina Jet, you may have certain rights regarding Personal Data. These rights may be subject to limitations, verification requirements, exceptions, and the rights of other individuals.

• Access: You may request information about whether we process your Personal Data and request a copy of certain Personal Data we hold about you.
• Correction: You may request correction of inaccurate or incomplete Personal Data.
• Deletion: You may request deletion of Personal Data, subject to legal, contractual, security, backup, and operational limitations.
• Portability: Where applicable, you may request a portable copy of certain information in a structured, commonly used format.
• Restriction or objection: You may request that we restrict certain processing or object to certain processing based on legitimate interests where applicable law provides such rights.
• Withdraw consent: Where processing is based on consent, you may withdraw consent at any time, without affecting processing that occurred before withdrawal.
• Appeal or complaint: Where applicable, you may appeal our response or lodge a complaint with a competent data protection authority.

If you are an end customer of a business that uses WhatsApp AI, the business customer may be the primary controller of your data. In such cases, we may direct your request to that business or assist the business in responding where required by law or contract.

We may use cookies, local storage, pixels, SDKs, log files, and similar technologies to operate, secure, analyze, and improve the Services. These technologies may store identifiers, preferences, authentication status, session information, device information, and usage events.

• Essential technologies: Required for login, security, session management, fraud prevention, preferences, and core platform functionality.
• Analytics technologies: Used to understand how users interact with the Services, identify issues, improve features, and measure performance.
• Preference technologies: Used to remember user choices, such as interface settings, language, cookie preferences, or dismissed notices.
• Marketing technologies: Used only where implemented and permitted, and subject to applicable consent requirements.

You may control cookies through browser settings and any cookie preference tools we provide. Disabling certain technologies may affect the availability, security, or functionality of the Services.

The Services are not intended for children under the age of 13, or under the age required by applicable law in the relevant jurisdiction. We do not knowingly collect Personal Data from children in violation of applicable law. If you believe a child has provided Personal Data to Raina Jet without appropriate consent, please contact us and we will take reasonable steps to delete or restrict the information as required.

Business customers using WhatsApp AI are responsible for ensuring that their customer communications, automations, and data collection practices are appropriate for their audience and comply with laws applicable to minors, students, consumers, and protected categories of individuals.

Raina Jet may process and store information in countries other than the country where you reside or where your business is established. Cloud infrastructure, AI providers, analytics vendors, Meta services, support tools, and other service providers may operate globally. As a result, information may be transferred to, stored in, or accessed from jurisdictions that may have data protection laws different from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, which may include contractual protections, data processing agreements, standard contractual clauses, vendor due diligence, transfer impact assessments, encryption, access controls, and other measures designed to protect Personal Data in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, business practices, integrations, security measures, or data processing activities. When we make material changes, we may provide notice through the Services, by email, through account notifications, or by other reasonable means.

The “Last updated” date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy, to the extent permitted by law. If you do not agree to the updated Policy, you should discontinue use of the Services and, where applicable, disconnect integrations or close your account.

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or Raina Jet’s data practices, please contact us using the information below: