Terms of Service

Raina Jet provides artificial intelligence software services for individuals, creators, professionals, and businesses. The platform includes Evara AI, a web and app-based AI assistant experience, and WhatsApp AI, a business automation service that may integrate with the WhatsApp Business API and related Meta platform services. These services are separate product experiences but are governed by these Terms unless service-specific terms state otherwise.

These Terms apply to your access to and use of all Raina Jet services, including websites, applications, dashboards, APIs, automations, AI chat features, WhatsApp automation features, support services, documentation, and future products or features that reference these Terms. By accessing or using the Services, creating an account, connecting an integration, submitting content, or using any AI-generated output, you agree to be bound by these Terms and by our Privacy Policy.

If you use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer both to you individually and to the entity you represent. If you do not agree to these Terms, you must not access or use the Services.

For purposes of these Terms, the following definitions apply:

Service or Services

The Raina Jet websites, web applications, mobile or progressive web applications, dashboards, APIs, AI assistant functions, WhatsApp automation functions, documentation, support services, and related software or features.

Platform

The rainajet.com software environment, interface, infrastructure, and related technology through which the Services are made available.

User

Any individual or entity that accesses or uses the Services, including account holders, administrators, team members, website visitors, business customers, and authorized representatives.

Evara AI

The Raina Jet web/app assistant service that allows users to submit prompts, questions, instructions, messages, and context to receive AI-generated responses.

WhatsApp AI

The Raina Jet business automation service that connects to the WhatsApp Business API or related Meta tools to process business messages, automate replies, and support customer communication.

Content

Any text, data, prompts, instructions, files, documents, business knowledge, customer messages, media, configurations, feedback, or other material submitted, uploaded, transmitted, generated, or displayed through the Services.

User Content

Content submitted, uploaded, provided, configured, or transmitted by or on behalf of a User, including business information, prompts, WhatsApp messages, and customer support materials.

AI Output

Any response, suggestion, classification, summary, message, analysis, automation result, or other material generated by artificial intelligence systems through the Services.

Third-party Services

Products, APIs, platforms, models, infrastructure, software, analytics tools, authentication providers, payment processors, Meta services, WhatsApp Business API, or other services not owned or controlled by Raina Jet.

WhatsApp Integration

The connection between WhatsApp AI and WhatsApp Business API functionality, including business phone numbers, webhook events, Meta developer tools, credentials, message templates, and related configuration.

You agree that you will not, and will not permit others to, use the Services to:

• Engage in unlawful, harmful, fraudulent, deceptive, abusive, harassing, discriminatory, defamatory, invasive, exploitative, or otherwise objectionable activity.
• Send spam, bulk unsolicited messages, unauthorized marketing, phishing content, deceptive messages, or communications without legally required consent.
• Violate WhatsApp Business policies, Meta platform terms, developer policies, messaging rules, template policies, commerce policies, or any applicable third-party service terms.
• Generate, distribute, or automate harmful, misleading, impersonating, fraudulent, violent, sexually exploitative, extremist, hateful, or policy-violating content.
• Misrepresent identity, affiliation, authorization, business verification status, product availability, pricing, legal terms, or customer obligations.
• Upload or process data you do not have the right to use, including data obtained unlawfully or without required consent.
• Reverse-engineer, decompile, disassemble, scrape, crawl, probe, exploit, copy, benchmark for competitive purposes, or attempt to discover source code, models, prompts, architecture, or security measures.
• Interfere with, overload, disrupt, degrade, or gain unauthorized access to the Services, accounts, infrastructure, integrations, APIs, or networks.
• Bypass rate limits, access controls, content safeguards, usage restrictions, billing mechanisms, authentication systems, or security protections.
• Use the Services to develop competing products or to provide unauthorized resale, sublicensing, outsourcing, service bureau, or managed service access without written permission.

You are solely responsible for your use of the Services, User Content, AI Output used or distributed by you, business configuration, connected integrations, and communications sent through or based on the Services.

• Legal compliance: You must comply with all laws, regulations, industry rules, consumer protection obligations, data protection laws, advertising rules, telecommunications rules, and platform policies applicable to your use.
• AI Output usage: You must evaluate AI Output for accuracy, suitability, legality, safety, and appropriateness before using, publishing, sending, relying on, or making decisions based on it.
• Customer consent: For WhatsApp AI, you are responsible for obtaining and maintaining all required customer consents, opt-ins, notices, and lawful bases for messaging and AI-assisted processing.
• Business verification: You must provide truthful and complete business information where required for Meta, WhatsApp, Raina Jet, or other platform compliance.
• Human oversight: You must use appropriate review and escalation procedures when AI automation may affect customer rights, purchases, complaints, health, safety, finance, legal obligations, or other important matters.
• Credential management: You must protect API keys, tokens, passwords, administrative access, and business account permissions and promptly revoke access when no longer needed.

AI Output may be inaccurate, incomplete, outdated, offensive, biased, unsafe, duplicated, or unsuitable for your intended purpose. Similar or identical AI Output may be generated for multiple users. AI systems may produce information that appears confident but is incorrect. Raina Jet does not guarantee the correctness, reliability, uniqueness, legality, usefulness, or appropriateness of AI Output.

You must independently verify critical information before relying on AI Output, especially for legal, medical, financial, employment, safety, customer support, commercial, compliance, or regulated decisions. You acknowledge that use of AI Output is at your own risk and that you remain responsible for decisions, communications, actions, or omissions based on AI Output.

Certain features may be offered free of charge, while others may require a paid plan, subscription, usage-based fee, add-on, or other commercial arrangement. Pricing, included usage, limits, plan features, renewal periods, taxes, and payment methods may be presented at checkout, in an order form, in the dashboard, or in a separate written agreement.

• Subscriptions: Subscription plans may renew automatically unless canceled before the renewal date, subject to the terms presented when you subscribe.
• Usage charges: Certain AI, WhatsApp, message, API, storage, or automation usage may be subject to limits or additional charges.
• Third-party charges: Meta, WhatsApp, payment processors, telecom providers, or other third parties may impose their own charges, fees, or taxes, which are your responsibility unless expressly stated otherwise.
• Payment failures: If payment fails, we may retry payment, downgrade, restrict, suspend, or terminate access to paid features after reasonable notice where required.
• Refunds: Unless required by law or expressly stated in a written policy, fees are non-refundable once paid. Any discretionary refund does not create an obligation to provide future refunds.
• Taxes: You are responsible for applicable taxes, duties, levies, and governmental assessments related to your purchase or use of paid Services.

The Services may depend on or interoperate with Third-party Services, including Meta, WhatsApp Business API, hosting providers, authentication providers, AI model providers, analytics tools, payment processors, and other APIs. Raina Jet does not control Third-party Services and is not responsible for their availability, security, policies, pricing, performance, errors, outages, suspensions, or changes.

Your use of Third-party Services may be subject to separate terms, privacy policies, data processing terms, acceptable use policies, and fees. You are responsible for complying with those terms. If a Third-party Service changes or becomes unavailable, Raina Jet may modify, suspend, or discontinue affected features without liability.

Our collection, use, storage, sharing, retention, and protection of information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that data handling is governed by the Privacy Policy and any applicable data processing agreement or separate written agreement between you and Raina Jet.

For WhatsApp AI, business customers are responsible for ensuring that their own privacy notices, customer consents, and data processing practices accurately describe the use of Raina Jet, WhatsApp Business API, Meta services, and AI automation where required by law.

The Services are provided on an “as available” basis. We do not guarantee uninterrupted, error-free, secure, or continuous availability. The Services may be unavailable due to maintenance, updates, infrastructure failures, third-party outages, security incidents, capacity constraints, internet disruptions, API changes, regulatory issues, or events beyond our reasonable control.

We may modify, update, suspend, restrict, discontinue, rename, rebrand, or remove any feature, plan, integration, API, or part of the Services at any time. We may impose or change usage limits, eligibility requirements, security controls, rate limits, or technical restrictions where necessary for business, compliance, security, operational, or product reasons.

To the maximum extent permitted by applicable law, Raina Jet, its founders, directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; loss of profits; loss of revenue; loss of business; loss of goodwill; loss of data; service interruption; substitute services; or damages arising from AI Output, third-party services, WhatsApp or Meta outages, unauthorized access, user content, or your use of or inability to use the Services.

To the maximum extent permitted by law, Raina Jet’s total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of: (a) the amount you paid to Raina Jet for the Services in the twelve (12) months preceding the event giving rise to the claim; or (b) INR 1,000. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Raina Jet, its founders, directors, officers, employees, contractors, affiliates, licensors, and service providers from and against any claims, demands, actions, investigations, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Your access to or use of the Services.
• Your User Content, business data, customer messages, prompts, instructions, or automation configuration.
• Your use, publication, transmission, or reliance on AI Output.
• Your violation of these Terms, applicable law, third-party rights, Meta policies, WhatsApp policies, or third-party service terms.
• Your failure to obtain required consents, provide required notices, or comply with data protection, messaging, consumer protection, or industry-specific obligations.
• Claims from your customers, employees, contractors, end users, regulators, or third parties arising from your use of Evara AI or WhatsApp AI.

These Terms and any dispute, claim, or controversy arising out of or relating to the Services will be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to any mandatory consumer protection rights that may apply, the courts located in India will have jurisdiction over disputes arising from these Terms or the Services.

Before initiating formal proceedings, you agree to first contact Raina Jet at support@rainajet.com and attempt to resolve the dispute informally by providing a written description of the issue, requested relief, and relevant account information. We will make reasonable good-faith efforts to respond within a commercially reasonable period.

We may update these Terms from time to time to reflect changes in law, business practices, services, security needs, third-party requirements, or platform functionality. When changes are material, we may provide notice through the Services, by email, through account notices, or by other reasonable means.

The “Last updated” date indicates when these Terms were last revised. Your continued access to or use of the Services after updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Services and disconnect any integrations.

If you have questions about these Terms, the Services, Evara AI, WhatsApp AI, or any legal notice, please contact us: