Terms of Service

Plyndrox AI provides artificial intelligence software services for individuals, creators, professionals, and businesses. The platform encompasses Plyndrox AI, a web and app-based AI assistant experience; Plyndrox WhatsApp AI, a business automation service that integrates with the WhatsApp Business API and related Meta platform services; and Plyndrox Inbox AI, a Gmail-connected email intelligence service that uses artificial intelligence to analyze, prioritize, summarize, and extract intelligence from your email communications. These services represent distinct product experiences and are governed collectively by these Terms unless service-specific provisions state otherwise.

These Terms of Service, together with our Privacy Policy and any additional agreements, order forms, service-level commitments, data processing addenda, or supplementary terms referenced herein or separately agreed to in writing, form the entire agreement between you and Plyndrox AI with respect to the Services. In the event of a conflict between these Terms and a separately executed written agreement, the separately executed written agreement shall govern to the extent of the conflict.

These Terms apply to your access to and use of all Plyndrox AI services, including websites, applications, dashboards, APIs, automations, AI chat features, Gmail integration features, WhatsApp automation features, support services, documentation, beta programs, pilot features, and future products or features that reference these Terms. By accessing or using the Services, creating an account, connecting an integration such as Gmail OAuth or the WhatsApp Business API, submitting content, or using or distributing any AI-generated output, you agree to be legally bound by these Terms and by our Privacy Policy, which is incorporated herein by reference.

If you use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that: (a) you have the legal authority to act on behalf of that entity; (b) you are authorized to bind that entity to these Terms; (c) you have the authority to grant all permissions, connect all integrations, and accept all obligations described herein on behalf of that entity; and (d) the entity accepts full responsibility for compliance with these Terms. In that case, "you" and "your" refer both to you individually and to the entity you represent, and Plyndrox AI may hold the entity primarily responsible for breaches of these Terms. If you do not agree to these Terms in their entirety, you must not access or use any part of the Services.

Plyndrox Inbox AI is a particularly sensitive service because it involves access to and processing of your personal or business email communications through a Gmail Integration. By connecting your Gmail account to Plyndrox Inbox AI, you are consenting to the processing of email content, metadata, and related data as described in these Terms and in the Privacy Policy. You should not connect a Gmail account if you are not authorized to do so, if your workplace policies prohibit third-party email integrations, or if your emails contain regulated data such as attorney-client privileged communications, protected health information, or other data subject to special legal protections that restrict third-party processing.

The following definitions apply throughout these Terms of Service. Defined terms appear in title case throughout the document.

Service or Services

The Plyndrox AI websites, web applications, mobile or progressive web applications, dashboards, APIs, AI assistant functions, Gmail integration functions, WhatsApp automation functions, documentation, support services, beta features, and all related software, features, and technology operated by or on behalf of Plyndrox AI under the plyndrox.app domain and associated services.

Platform

The plyndrox.app software environment, interface, infrastructure, backend systems, AI models, algorithms, and related technology through which the Services are made available to users.

User or you

Any individual or legal entity that accesses or uses the Services in any capacity, including account holders, administrators, team members, website visitors, business customers, developers using APIs, and authorized representatives of corporate or institutional accounts.

Plyndrox AI

The Plyndrox AI web and app AI assistant service that allows users to submit prompts, questions, instructions, messages, and contextual information to receive AI-generated responses, summaries, suggestions, drafts, and other assistant outputs.

Plyndrox WhatsApp AI

The Plyndrox AI business automation service that connects to the WhatsApp Business API or related Meta tools to receive customer messages, process automated or AI-assisted replies, manage business communication workflows, and display conversation data in a business dashboard.

Plyndrox Inbox AI

The Plyndrox AI Gmail-connected email intelligence service that, upon a User's explicit authorization via Google OAuth, accesses Gmail data to provide email summaries, intent and sentiment analysis, priority scoring, follow-up detection, smart reply suggestions, lead intelligence, and related AI-powered inbox management and analytics features.

Gmail Integration

The OAuth 2.0-based connection established between Plyndrox Inbox AI and a User's Google account, which grants the Service scoped, revocable access to Gmail API data including email messages, threads, labels, metadata, and related inbox data, strictly as authorized by the User and within the bounds of the Google API Services User Data Policy.

Email Content Data

The body text, subject lines, attachment metadata, sender and recipient email addresses, display names, timestamps, thread identifiers, label identifiers, message identifiers, read/unread status, draft content, and other structured or unstructured content contained within or associated with Gmail messages accessed through the Gmail Integration.

AI Inbox Analysis

The automated processing of Email Content Data and associated metadata by Plyndrox AI's AI systems to generate summaries, classify intent, detect sentiment, assign priority scores, identify follow-up requirements, surface leads and contacts, suggest smart replies, and produce other analytical outputs within the Plyndrox Inbox AI dashboard.

Lead Intelligence Data

Structured data extracted or inferred from Email Content Data through AI Inbox Analysis, including identified contacts, companies, roles, business opportunities, action items, project references, deal signals, meeting requests, budget references, timelines, and other commercially relevant information.

OAuth Token

A cryptographic credential issued by Google during the OAuth 2.0 authorization flow that grants the Service scoped, time-limited, revocable access to a User's Gmail account on behalf of that User, including both access tokens and refresh tokens issued by Google.

Content

Any text, data, prompts, instructions, files, documents, business knowledge, customer messages, email content, media, configurations, feedback, or other material submitted, uploaded, transmitted, generated, or displayed through the Services by any party.

User Content

Content submitted, uploaded, provided, configured, or transmitted by or on behalf of a User, including business information, prompts, WhatsApp messages, business knowledge base documents, customer support materials, feedback, and any other input provided to the Services.

AI Output

Any response, suggestion, classification, summary, message, analysis, priority score, smart reply draft, lead record, follow-up recommendation, automation result, or other material generated by artificial intelligence systems operating within or on behalf of the Services, including outputs generated in connection with Email Content Data processed through Plyndrox Inbox AI.

Third-party Services

Products, APIs, platforms, models, infrastructure, software, analytics tools, authentication providers, payment processors, Google services, Meta services, WhatsApp Business API, or other services not owned or controlled by Plyndrox AI that are used or interoperated with in connection with the Services.

WhatsApp Integration

The connection between Plyndrox WhatsApp AI and WhatsApp Business API functionality, including business phone numbers, webhook events, Meta developer tools, credentials, message templates, and related integration configuration.

Effective Date

The date on which these Terms become binding on you, which is the earlier of: (a) the date you first access or use the Services; (b) the date you create an account; or (c) the date you accept these Terms by clicking an acceptance button or entering into a written agreement referencing these Terms.

Confidential Information

Any non-public information disclosed by one party to the other in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including business data, pricing, technical architecture, API credentials, OAuth Tokens, and Email Content Data.

This section contains terms that apply specifically to your use of Plyndrox Inbox AI and the Gmail Integration. These terms supplement the general terms in the rest of this document. In the event of a conflict between this section and other sections of these Terms specifically with respect to Plyndrox Inbox AI, this section shall govern.

You agree that you will not, and will not permit, authorize, or enable others under your account to, use the Services to:

• Engage in unlawful, harmful, fraudulent, deceptive, abusive, harassing, intimidating, discriminatory, defamatory, invasive, exploitative, or otherwise objectionable activity of any kind, whether directed at other users, third parties, or Plyndrox AI personnel.
• Send spam, bulk unsolicited messages, robocalls, unauthorized commercial communications, phishing content, vishing scripts, smishing messages, or any communications lacking legally required consent or opt-in from recipients.
• Violate WhatsApp Business policies, Meta platform terms, Meta developer policies, WhatsApp messaging rules, WhatsApp template policies, WhatsApp commerce policies, or any applicable third-party service terms, API terms, or developer agreements.
• Generate, distribute, automate, or facilitate the creation of harmful, misleading, impersonating, fraudulent, violent, sexually exploitative, extremist, hateful, race-baiting, or otherwise policy-violating content, whether through Plyndrox AI, Plyndrox WhatsApp AI, Plyndrox Inbox AI smart reply, or any other feature.
• Misrepresent your identity, business identity, affiliation, authority, authorization, professional credentials, business verification status, product availability, pricing, legal obligations, or the nature of your relationship with Plyndrox AI, Meta, Google, or any other entity.
• Upload, process, transmit, or instruct the Services to process data you do not have the lawful right to use, including personal data obtained without required consent, data subject to confidentiality restrictions you are violating, or data whose processing is prohibited by applicable law.
• Reverse-engineer, decompile, disassemble, scrape, crawl, probe, exploit, copy, benchmark for competitive intelligence purposes, systematically extract data from, or attempt to discover source code, model weights, proprietary prompts, system architecture, security measures, or other proprietary information from the Services or any connected AI systems.
• Interfere with, overload, disrupt, degrade, overwhelm, or gain unauthorized access to the Services, other user accounts, our backend infrastructure, integrations, APIs, databases, networks, or security systems through denial-of-service attacks, credential stuffing, automated scanning, API abuse, or other means.
• Bypass rate limits, access controls, content safety systems, usage quotas, billing mechanisms, authentication systems, IP blocks, suspension measures, or other technical or contractual restrictions imposed by Plyndrox AI or third-party providers.
• Use the Services to develop, train, or improve competing AI products or services, to replicate the Services' functionality, or to provide unauthorized resale, sublicensing, white-labeling, outsourcing, or managed service offerings without Plyndrox AI's express written permission.
• Use AI Output, especially AI-generated customer communications, without maintaining reasonable human review processes for interactions involving potential harm, legal obligations, financial commitments, or significant customer impact.
• Use the Services to process, analyze, or derive intelligence from data to which you have gained unauthorized access, including but not limited to email accounts of third parties, systems you have accessed without authorization, or data obtained through unlawful means.
• Conduct or facilitate money laundering, fraud, market manipulation, unauthorized financial services, pyramid schemes, or any other financial crime or regulatory violation through or using AI-generated content or automation.

In addition to the general Acceptable Use Policy in Section 8, the following restrictions apply specifically to your use of Plyndrox Inbox AI and the Gmail Integration. These restrictions reflect the heightened sensitivity of email data and the additional responsibilities that come with AI-powered access to personal communications.

• No unauthorized account connections: You must not connect a Gmail account that you do not personally own or for which you have not obtained explicit, informed authorization from the account owner. Connecting a spouse's, employee's, contractor's, or any other person's Gmail account without their knowledge and consent is strictly prohibited and may constitute a violation of privacy laws, computer access laws, and these Terms.
• No prohibited data categories: You must not use Plyndrox Inbox AI to process email accounts that you know or reasonably should know contain legally protected data categories whose AI processing requires additional legal authorization you have not obtained, including emails subject to attorney-client or attorney work-product privilege (unless you are the attorney and have assessed the implications), protected health information covered by HIPAA or equivalent legislation, classified government information, or data subject to judicial sealing orders or preservation obligations.
• No surveillance or monitoring of others: You must not connect Plyndrox Inbox AI to another person's Gmail account for the purpose of monitoring, surveilling, tracking, or extracting intelligence about that person's communications without their knowledge and consent. This prohibition applies regardless of whether you technically have access to the account credentials.
• No use of Lead Intelligence for unlawful purposes: You must not use Lead Intelligence Data, contact information, deal signals, or other information extracted from Email Content Data to build unauthorized marketing lists, conduct unsolicited outreach to contacts who have not consented to communication from you through other channels, or engage in any form of unlawful commercial solicitation.
• No exfiltration of third-party data: You must not use the Plyndrox Inbox AI dashboard export features, API access, or any other mechanism to systematically extract, compile, or aggregate personal information about third-party email senders or recipients for purposes outside of your own personal or business use within the Plyndrox Inbox AI dashboard.
• No use of smart replies for deception: You must not use the smart reply or AI composition features to send misleading, deceptive, impersonating, or fraudulent communications to email recipients, including presenting AI-generated responses in ways that would deceive recipients into believing they came from a human when the recipient has a reasonable expectation of human communication in regulated contexts.
• Workplace policy compliance: If you are using a work-issued Gmail account or an account subject to your employer's information security or data governance policies, you are responsible for ensuring that connecting that account to Plyndrox Inbox AI complies with your employer's policies. Plyndrox AI is not responsible for any employment consequences arising from your use of Plyndrox Inbox AI in connection with a work account.

You are solely responsible for your use of the Services, all User Content you submit, all AI Output you use, distribute, publish, or rely upon, all business configuration settings you establish, all integrations you connect — including the Gmail Integration and WhatsApp Integration — and all communications you send through or based on the Services. The following responsibilities apply to all Users and are non-delegable:

• Legal compliance across all jurisdictions: You must comply with all applicable laws, regulations, industry standards, self-regulatory codes, data protection laws, consumer protection obligations, advertising standards, telecommunications rules, financial services regulations, healthcare regulations, anti-spam laws, export control regulations, and platform policies that apply to your use of the Services, including laws applicable in all jurisdictions where you or your customers are located.
• Evaluation of AI Output: You must independently evaluate AI Output — including email summaries, smart replies, intent classifications, priority scores, lead intelligence entries, and WhatsApp automation responses — for accuracy, completeness, suitability, lawfulness, appropriateness, and potential for harm before using, publishing, sending, relying on, or making decisions based on such output.
• Customer consent and opt-in management (Plyndrox WhatsApp AI): For Plyndrox WhatsApp AI, you are solely responsible for obtaining and maintaining all required customer consents, opt-in records, opt-out requests, do-not-contact preferences, and lawful bases for processing customer data using AI-assisted automation, in compliance with applicable law and Meta's policies.
• Gmail authorization scope review: You are responsible for reviewing the OAuth scopes displayed during the Gmail authorization flow before completing it and for understanding what access you are granting. You must only grant access after independently determining that doing so is appropriate given your account, its contents, and your legal obligations.
• Business accuracy: You must ensure that all business information, knowledge base content, FAQs, product descriptions, pricing information, policies, and operational details you configure in the Services are accurate, current, and not misleading, as this information may be incorporated into AI-generated customer communications.
• Human oversight for sensitive matters: You must maintain adequate human review, escalation, and override procedures for AI-generated outputs in contexts involving customer disputes, health or safety matters, financial transactions, legal obligations, regulated industries, or other matters where AI error could cause significant harm.
• Credential and token security: You must protect all API keys, OAuth Tokens, account passwords, administrative credentials, integration configuration values, and other authentication or authorization materials, and you must promptly revoke or rotate credentials if you suspect they have been compromised.
• Notification of third-party processing (Plyndrox Inbox AI): Where required by applicable data protection law, you are responsible for notifying third parties whose personal information appears in your email communications that their data may be processed by third-party AI services when you use Plyndrox Inbox AI, and for maintaining any required legal basis for such processing.

AI Output generated by Plyndrox AI, Plyndrox WhatsApp AI, or Plyndrox Inbox AI may be inaccurate, incomplete, outdated, offensive, biased, inconsistent, factually incorrect, inappropriate, unsafe, or otherwise unsuitable for your specific purpose or context. Substantially similar or even identical AI Output may be generated for different users with different inputs due to the probabilistic and statistical nature of large language model inference. AI systems may produce information that appears confident, authoritative, well-referenced, or internally consistent while being materially incorrect, a recognized phenomenon commonly referred to as "hallucination."

Plyndrox AI does not guarantee the correctness, reliability, uniqueness, novelty, novelty, consistency, legality, fitness for purpose, usefulness, or appropriateness of AI Output for any particular application. AI Output is provided for informational, productivity, and automation-assistance purposes only. Nothing in AI Output constitutes legal advice, medical advice, financial or investment advice, tax advice, mental health or psychiatric advice, professional engineering opinion, architectural assessment, safety certification, or any other form of regulated professional service.

You must independently verify all critical information contained in AI Output before relying on it, especially for decisions involving legal obligations, medical or health matters, financial transactions, contractual commitments, regulatory compliance, public communications, customer-facing statements, employment decisions, safety-critical operations, or any other context where an error could have significant consequences. You acknowledge that your use of AI Output is at your sole risk and that you remain wholly responsible for all decisions, communications, actions, omissions, publications, or uses based on or informed by AI Output generated through the Services.

AI Inbox Analysis outputs — including email summaries, intent classifications, sentiment scores, priority rankings, follow-up recommendations, smart reply suggestions, Lead Intelligence Data, and contact extractions — are generated by probabilistic AI inference systems operating over Email Content Data and are subject to all of the limitations described in Section 11. These limitations have particular significance for email intelligence features because email communications are contextually rich, contain ambiguity, irony, incomplete information, industry-specific jargon, cross-cultural nuances, and implicit context that AI systems may fail to interpret correctly.

Priority scores, intent labels, and follow-up recommendations may miss important emails, mislabel low-priority emails as high-priority, or vice versa. Smart reply suggestions may be tonally inappropriate, factually inconsistent with prior email thread content, or legally inadvisable for certain communications. Lead Intelligence Data extracted from emails is based on AI interpretation of email text and may contain errors, omissions, misattributions, or false signals. Contact information extracted from email signatures may be outdated, inaccurate, or misattributed to the wrong individual or company.

You agree not to use Lead Intelligence Data, contact extractions, or other AI Inbox Analysis outputs as the sole or primary basis for legal determinations, contractual interpretations, employment decisions, credit or financial assessments, claims about third parties' intentions or commitments, or any other purpose where the accuracy of the information is legally or commercially consequential. You remain responsible for reviewing the underlying email communications before acting on any AI Inbox Analysis output.

Certain features and plans may be offered free of charge subject to usage limits or eligibility requirements, while others may require a paid subscription, usage-based fee, add-on purchase, or other commercial arrangement. Pricing, included usage allowances, feature limits, plan tiers, billing cycles, renewal periods, applicable taxes, accepted payment methods, and any promotional pricing will be presented at checkout, in an order form, in the dashboard, or in a separately executed commercial agreement. You are responsible for reviewing all pricing information before purchasing any plan or add-on.

• Subscription auto-renewal: Subscription plans may renew automatically at the then-current price at the end of each billing cycle unless you cancel before the renewal date. You are responsible for managing your subscription and canceling before renewal if you do not wish to continue. Plyndrox AI may provide renewal reminders but is not obligated to do so.
• Usage charges and overages: Certain AI processing, Gmail data fetching, WhatsApp messaging, API calls, storage, or other usage may be subject to plan-defined limits. Exceeding these limits may result in throttling, service degradation, overage charges at published rates, or temporary suspension of the relevant feature until the next billing cycle.
• Third-party charges: Meta, WhatsApp, Google, payment processors, telecommunications providers, or other third parties may independently impose their own charges, fees, conversation charges, message template fees, transaction fees, currency conversion fees, or taxes in connection with your use of Third-party Services. These charges are your sole responsibility and are separate from any fees paid to Plyndrox AI.
• Price changes: Plyndrox AI reserves the right to change pricing for any Service at any time upon notice provided through the Services, by email, or by other reasonable means. Price changes will take effect at the start of your next billing cycle unless you are on a fixed-term agreement that expressly locks pricing.
• Failed or declined payments: If a payment attempt fails or is declined, Plyndrox AI may retry the payment method, notify you by email, downgrade your account to a free tier, restrict access to paid features, or suspend or terminate your account after reasonable notice. You are responsible for maintaining a valid payment method on file.
• Refund policy: Unless expressly required by mandatory consumer protection law applicable in your jurisdiction, all fees paid to Plyndrox AI are non-refundable once processed. Any discretionary refund or credit issued by Plyndrox AI in a particular instance does not constitute a waiver of this policy or create an obligation to provide refunds in future instances.
• Taxes and duties: You are responsible for all applicable taxes, goods and services taxes, value-added taxes, sales taxes, withholding taxes, duties, levies, and other governmental assessments related to your purchase or use of paid Services. Where Plyndrox AI is required by law to collect taxes, such taxes will be added to your invoice and you agree to pay them.
• Disputed charges: You must notify Plyndrox AI of any billing dispute within thirty (30) days of the charge by contacting support@plyndrox.app with a description of the dispute. Disputes raised after thirty days may not be eligible for review.

By submitting User Content to the Services, you represent, warrant, and covenant that:

• You own the User Content or have all necessary rights, licenses, permissions, and consents to submit it to the Services and to grant Plyndrox AI the rights described in these Terms.
• The User Content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, personality rights, moral rights, or other proprietary rights of any third party.
• The User Content does not contain information that is false, defamatory, libelous, fraudulent, deceptive, illegal, violative of any person's privacy or confidentiality rights, or otherwise unlawful.
• You have obtained all consents, authorizations, and legal bases required under applicable data protection law for the processing of any personal data included in or derivable from User Content, including Email Content Data processed through the Gmail Integration.
• You have not included in User Content any passwords, authentication tokens, OAuth credentials, private cryptographic keys, or other security secrets that you do not intend to share, and that if included, you understand that Plyndrox AI will process such content as part of normal service operations.
• The submission of User Content and the use of AI Output derived from it will comply with all applicable laws, regulations, professional obligations, platform policies, and the terms of these Terms.

The Services depend on, interoperate with, or may link to Third-party Services, including but not limited to: Google Gmail API and OAuth 2.0 infrastructure (for Plyndrox Inbox AI), Meta Platforms and the WhatsApp Business API (for Plyndrox WhatsApp AI), cloud infrastructure providers, AI model inference providers, database and storage providers, authentication systems, analytics tools, payment processors, email delivery systems, and other APIs. Plyndrox AI does not own, operate, or control any Third-party Service and is not responsible for its availability, security, policies, pricing, performance, accuracy, reliability, errors, outages, suspensions, policy changes, or terms modifications.

Your use of Third-party Services connected to or used by the Services may be subject to those services' own terms of service, privacy policies, data processing agreements, developer policies, acceptable use policies, and fees. You are solely responsible for reviewing and complying with the terms of all applicable Third-party Services. If a Third-party Service changes its terms, policies, API specifications, pricing, or availability in a way that affects the Services, Plyndrox AI may modify, suspend, or discontinue affected features without liability to you.

Any links, integrations, or references to Third-party Services in the platform do not constitute Plyndrox AI's endorsement of those services, their quality, security, legality, or suitability for your purposes. You access Third-party Services at your own risk.

Our collection, use, storage, sharing, retention, and protection of information — including Email Content Data processed through Plyndrox Inbox AI — is described in comprehensive detail in our Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of the legal agreement between you and Plyndrox AI. By using the Services, you acknowledge that data handling is governed by the Privacy Policy, and you agree to the practices described therein.

For Plyndrox Inbox AI, the Privacy Policy contains specific provisions governing Gmail OAuth access, Email Content Data processing, AI Inbox Analysis, Lead Intelligence Data, data retention and deletion following disconnection, compliance with the Google API Services User Data Policy, and your rights regarding email-related data. You should read those sections carefully before connecting your Gmail account.

For Plyndrox WhatsApp AI, business customers are responsible for ensuring that their own privacy notices, customer-facing disclosures, consent mechanisms, and data processing practices accurately describe the involvement of Plyndrox AI, WhatsApp Business API, Meta services, and AI automation in their customer communication workflows, to the extent required by applicable law.

If you are subject to applicable data protection laws that require a data processing agreement (DPA) or equivalent instrument for the processing of personal data on your behalf, you may contact Plyndrox AI at support@plyndrox.app to request a DPA. Execution of a DPA may be a condition of certain enterprise plans or regional service offerings.

The Services are provided on an "as available" basis. Plyndrox AI does not warrant or guarantee uninterrupted, error-free, secure, complete, or continuous availability of any Service or feature. The Services may be temporarily or permanently unavailable due to scheduled or emergency maintenance, platform updates, security patches, infrastructure failures, third-party API outages or policy changes, capacity constraints, internet disruptions, force majeure events, legal or regulatory requirements, or other circumstances within or outside of Plyndrox AI's reasonable control.

For Plyndrox Inbox AI specifically, service availability also depends on the continued availability of the Google Gmail API and Google OAuth infrastructure. Outages, rate limiting, API deprecations, scope restriction, or policy changes implemented by Google may affect Plyndrox Inbox AI availability independently of Plyndrox AI's systems.

Plyndrox AI reserves the right to modify, update, suspend, restrict, discontinue, rename, rebrand, merge, replace, or remove any feature, plan, integration, API endpoint, AI model, or other part of the Services at any time, for any reason, including in response to changes in Third-party Services, legal requirements, business strategy, operational needs, security concerns, or product direction. Plyndrox AI may impose or change usage limits, rate limits, eligibility requirements, geographic restrictions, security controls, or technical constraints where necessary. For material modifications that significantly affect your use of the Services, Plyndrox AI will use commercially reasonable efforts to provide advance notice through the Services or by email.

If you provide Plyndrox AI with feedback, suggestions, ideas, feature requests, bug reports, testimonials, improvement recommendations, or other communications about the Services ("Feedback"), you grant Plyndrox AI a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, reproduce, modify, create derivative works from, publish, distribute, and otherwise exploit such Feedback for any purpose, including improving the Services and developing new products, without any obligation of confidentiality, attribution, compensation, or notice to you.

Plyndrox AI does not treat Feedback as confidential, and you should not include information in Feedback that you consider confidential or proprietary. You represent that your Feedback does not contain trade secrets of third parties and that providing Feedback does not violate any confidentiality obligation you owe to any third party.

Upon disconnection of the Gmail Integration or termination of your Plyndrox AI account, the following processes will be initiated with respect to Plyndrox Inbox AI data:

• Immediate revocation of API access: Plyndrox AI will no longer make Gmail API calls using your OAuth Tokens. If tokens have not been revoked at Google's authorization server, you should revoke them independently through your Google Account settings.
• OAuth Token deletion: Stored OAuth Tokens (access tokens and refresh tokens) associated with your Gmail Integration will be deleted from Plyndrox AI's database within the timeframes described in the Privacy Policy.
• Email Content Data deletion: Email Content Data, AI Inbox Analysis outputs, Lead Intelligence Data, and synchronization state data stored in Plyndrox AI's active database in connection with your account will be scheduled for deletion as described in the Privacy Policy.
• Backup purge timeline: Data deleted from active systems may persist in encrypted backups for the period described in the Privacy Policy until those backups are cycled out. Data in backups is not used for operational purposes and is not accessible to normal production systems.
• Irreversibility of deletion: You acknowledge that data deletion following termination is irreversible and that Plyndrox AI cannot recover deleted Plyndrox Inbox AI data, including historical email summaries, lead records, and analysis results, after deletion has been completed. You are responsible for exporting any dashboard data you wish to retain before closing your account or disconnecting the Gmail Integration.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES — INCLUDING PLYNDROX AI, PLYNDROX WHATSAPP AI, AND PLYNDROX INBOX AI — ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PLYNDROX AI AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING:

• ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT, OR FREEDOM FROM VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS.
• ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF TECHNICAL DEFECTS.
• ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, APPROPRIATENESS, OR SUITABILITY OF AI OUTPUT FOR ANY PARTICULAR PURPOSE.
• ANY WARRANTY THAT EMAIL SUMMARIES, PRIORITY SCORES, INTENT CLASSIFICATIONS, SMART REPLY SUGGESTIONS, OR LEAD INTELLIGENCE DATA GENERATED THROUGH PLYNDROX INBOX AI WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR YOUR SPECIFIC CONTEXT OR NEEDS.
• ANY WARRANTY WITH RESPECT TO THE AVAILABILITY, CONTINUITY, OR TERMS OF GOOGLE GMAIL API, WHATSAPP BUSINESS API, META SERVICES, OR ANY OTHER THIRD-PARTY SERVICE.
• ANY WARRANTY THAT THE SERVICES WILL COMPLY WITH ALL LAWS IN ALL JURISDICTIONS WHERE YOU OPERATE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, PLYNDROX AI'S WARRANTIES ARE LIMITED TO THE MINIMUM WARRANTY REQUIRED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLYNDROX AI, ITS FOUNDERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY OF THE FOLLOWING TYPES OF LOSS OR DAMAGE, REGARDLESS OF THE LEGAL THEORY UNDER WHICH THEY ARE CLAIMED AND EVEN IF PLYNDROX AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES OF ANY KIND.
• LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS.
• LOSS OF DATA, INCLUDING EMAIL CONTENT DATA, AI INBOX ANALYSIS RESULTS, LEAD INTELLIGENCE DATA, OR OTHER INFORMATION STORED WITHIN THE SERVICES.
• LOSS OF GOODWILL, REPUTATION, OR COMPETITIVE ADVANTAGE.
• COST OF SUBSTITUTE SERVICES, COVER, OR PROCUREMENT.
• DAMAGES ARISING FROM AI OUTPUT, INCLUDING INACCURATE EMAIL SUMMARIES, MISLABELED INTENT, INCORRECT PRIORITY SCORES, OR ERRONEOUS SMART REPLIES.
• DAMAGES ARISING FROM THIRD-PARTY SERVICE FAILURES, INCLUDING GOOGLE API OUTAGES, WHATSAPP BUSINESS API DOWNTIME, META POLICY ENFORCEMENT ACTIONS, OR PAYMENT PROCESSOR FAILURES.
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT OR DATA, INCLUDING UNAUTHORIZED ACCESS TO EMAIL CONTENT DATA, IF SUCH ACCESS OCCURS DESPITE PLYNDROX AI'S REASONABLE SECURITY MEASURES.
• DAMAGES ARISING FROM YOUR RELIANCE ON AI OUTPUT FOR LEGAL, FINANCIAL, MEDICAL, EMPLOYMENT, REGULATORY, OR OTHER CONSEQUENTIAL DECISIONS.
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICES FOR ANY REASON.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLYNDROX AI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO PLYNDROX AI FOR THE SERVICES IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) INR 1,000 (ONE THOUSAND INDIAN RUPEES). THIS LIMITATION IS CUMULATIVE AND NOT PER INCIDENT.

SOME JURISDICTIONS DO NOT PERMIT EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS AND EXCLUSIONS ABOVE WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

You agree to defend, indemnify, and hold harmless Plyndrox AI, its founders, directors, officers, employees, contractors, affiliates, licensors, and service providers (collectively, the "Plyndrox AI Parties") from and against any and all claims, demands, actions, investigations, proceedings, liabilities, judgments, damages, losses, costs, and expenses, including reasonable legal fees and professional costs, arising out of or related to any of the following:

• Your access to or use of the Services, including your use of Plyndrox AI, Plyndrox WhatsApp AI, or Plyndrox Inbox AI.
• Your connection of a Gmail account to Plyndrox Inbox AI, including any claim by the Gmail account owner, an email sender or recipient, a data protection authority, or any other party relating to the processing of Email Content Data through the Gmail Integration.
• Your User Content, business data, knowledge base content, customer messages, prompts, instructions, automation configuration, or AI Output distributions.
• Your use, publication, transmission, distribution, reliance on, or commercialization of AI Output generated through the Services.
• Your violation of any provision of these Terms, including the Acceptable Use Policy and Plyndrox Inbox AI Acceptable Use Policy.
• Your violation of applicable law, regulation, professional rule, or industry standard in any jurisdiction in connection with your use of the Services.
• Your violation of Third-party Service terms, including Meta Platform Terms, WhatsApp Business Policies, Google API Services User Data Policy, or other developer or platform agreements.
• Your failure to obtain required customer consents, opt-ins, notices, or privacy disclosures.
• Your failure to maintain required human oversight or escalation procedures for AI-generated communications.
• Claims from your customers, employees, contractors, end users, business partners, regulators, data protection authorities, or other third parties arising from your use of the Services or AI-generated communications sent on your behalf.
• Any allegation that your use of Lead Intelligence Data violated the privacy rights, data protection rights, or other rights of the individuals whose information appears therein.

Plyndrox AI reserves the right to assume exclusive control of the defense and settlement of any claim for which you are obligated to indemnify Plyndrox AI. You agree to cooperate fully with Plyndrox AI's defense of such claims, provide all reasonably requested information, and not settle any claim without Plyndrox AI's prior written consent where such settlement imposes obligations on or affects the rights of any Plyndrox AI Party.

These Terms and any dispute, claim, controversy, or proceeding of any kind arising out of or relating to these Terms, the Services, the Privacy Policy, the Gmail Integration, the WhatsApp Integration, AI Output, or any other aspect of the relationship between you and Plyndrox AI will be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Indian Contract Act, 1872, and applicable data protection regulations, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

Subject to any mandatory consumer protection rights that may apply in your jurisdiction and that cannot be waived by contract, you agree that the courts of competent jurisdiction located in India shall have exclusive jurisdiction to resolve any dispute, claim, or controversy that is not resolved through the informal dispute resolution process described in Section 26. You irrevocably submit to the personal jurisdiction of such courts for this purpose.

If you are located in a jurisdiction with mandatory local dispute resolution laws, consumer protection laws, or data protection enforcement mechanisms that cannot be contractually displaced (such as certain EU, UK, or consumer jurisdiction requirements), nothing in these Terms is intended to deprive you of rights you cannot waive under the mandatory law of your jurisdiction. To the extent such mandatory laws apply and conflict with these Terms, the mandatory law shall govern to the minimum extent necessary to comply.

Plyndrox AI may update, revise, amend, or replace these Terms at any time, including to reflect changes in applicable law, business practices, the scope of Services offered, Third-party Service requirements, security obligations, or product functionality — including material changes to how Plyndrox Inbox AI accesses or uses Gmail data. When we make material changes to these Terms, we will provide notice by: (a) updating the "Last updated" date at the top of this page; (b) sending an email notification to your registered account address; and/or (c) displaying a prominent in-app notice within the Services before the changes take effect.

For changes that materially expand the scope of data we access through the Gmail Integration, we will seek your re-authorization through the Google OAuth flow before accessing any data under expanded permissions. For changes that materially increase your obligations or limit your rights, we will provide at least fourteen (14) days' advance notice where commercially reasonable.

Your continued access to or use of the Services after updated Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Services, disconnect the Gmail Integration, and, if applicable, close your account before the updated Terms take effect. You may not continue to use the Services while also rejecting these Terms.

If you have questions about these Terms, the Services, Plyndrox Inbox AI, Plyndrox WhatsApp AI, the Gmail Integration, data handling, legal compliance, or any legal notice required to be sent to Plyndrox AI, please contact us using the information below: