🎧 Inbox AI · for Customer Support Teams

Free AI email assistant for support teams

Plyndrox Inbox AI triages every ticket, drafts on-policy replies, and summarises long threads — so your support team scales without ballooning headcount.

Get started — free See how Inbox AI works

−42%

average first-response time

+18%

CSAT score

free for unlimited agents

What's slowing support teams down today

Most support teams we talk to are stuck in the same loop. Inbox AI is built to break it.

Long backlogs damaging CSAT scores
Inconsistent answers from different agents
Junior agents unsure how to phrase tough replies
Hours wasted reading the full history of every thread
Hard-to-spot churn signals buried in inboxes

How Inbox AI works for customer support teams

Free AI email assistant for Gmail and Outlook that triages, summarizes, drafts replies, and gets you to inbox zero.

1Auto-triage tickets by topic, urgency, and sentiment

2Draft empathetic, on-policy replies in your brand voice

3Summarise long threads in two sentences before the agent opens them

4Detect angry / churn-risk customers and escalate

5Pull common questions into a knowledge base automatically

6Track response time, resolution time, and CSAT in one dashboard

See it in action

A typical support teams conversation, automated.

Support inbox

[Frustrated] — "This is the third time my order is late. I want a refund."

TAGGED: High-urgency, refund request, churn risk. DRAFT: "Hi Maya, I am very sorry — three late orders is not acceptable. I've issued a full refund and added a credit for your next order. Here is what we're changing on our end…"

Auto-generated by Inbox AI in under 2 seconds.

Everything Inbox AI includes — free

No paywall. No upgrade nag. No per-message fees from Plyndrox.

Daily 7am priority digest

AI-drafted replies in your tone

Lead detection inside your inbox

OAuth — never stores your password

Smart auto-archive of newsletters

Calendar-aware meeting scheduling

Create free account See full pricing

FAQs — Inbox AI for customer support teams

Does it integrate with our help desk?

Plyndrox can connect to shared inboxes (Gmail/Outlook) and via API to most help desks; native integrations with Zendesk and Freshdesk are on the roadmap.

Can it follow our brand voice and refund policy?

Yes — train it on your style guide and policy doc and it will follow them.

Will it auto-send replies?

By default no — drafts only. You can enable auto-send for specific safe templates.

Is customer data safe?

Yes. Encrypted at rest and in transit; never used to train external models.